RA Rentiva Apartments
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General Terms and Conditions

Cancellation policy and house rules · effective from 1 July 2026

Preamble

These general terms and conditions, cancellation policy and house rules (together the "Terms") of the Rentiva Apartments apartments (the "accommodation facility") are governed by the laws of the Slovak Republic. A guest accepts the Terms as a condition of accommodation and is required to comply with them. The guest is required to properly familiarise themselves with the Terms; ignorance of them is no excuse. The Terms are published and available to guests on the accommodation facility's website, www.rentiva-apartments.sk.

Article I – Introductory provisions

  1. The purpose of these Terms is to establish the legal framework and set out the rights and obligations between the contracting parties in connection with the provision of accommodation services and related further services (together the "services"). The services provided by the accommodation facility are listed in its current price list. The Terms are governed by § 273(1) of Act No. 513/1991 Coll., the Commercial Code, as amended (the "Commercial Code"), unless stated otherwise below.
  2. The Terms form an integral part of every contract under which the provider supplies services in the accommodation facility to its clients and the client pays the provider a fee for the services supplied, in the amount set by the accommodation facility's current price list (the "contract").
  3. The contracting parties are the provider and the client, or guest.
  4. The provider is the operator of the accommodation facility – Rentiva s.r.o., registered office at Nábrežie Dr. Aurela Stodolu 1575/3, 031 01 Liptovský Mikuláš, Company ID (IČO): 57516430, Tax ID (DIČ): 2122789493, phone: +421 902 593 693, e-mail: info@rentiva-apartments.sk (the "provider").
  5. A client, or guest, is a natural or legal person who has ordered and uses the ordered services, as well as a person who uses those services on the basis of another person's order. A client is also a third party who ordered services from the provider but does not use the ordered services of the accommodation facility, and who is jointly and severally liable, together with the guests staying there, for all obligations arising from the contract.
  6. Where the contract is concluded by a natural person who, in concluding and performing the contract, is not acting within the scope of their business activity, employment or profession, that client is a consumer. Consumers who conclude the contract exclusively by means of distance communication (a "distance contract") are subject to the special provisions of Article IV of these Terms, unless other articles of these Terms provide for more favourable conditions for consumers.
  7. The provider supplies services on the booked dates to one or more persons according to the specific order.
  8. By making a binding reservation, the guest accepts these Terms as a condition of accommodation and is required to comply with them. The accommodation contract is formed once the provider confirms the guest's order for services.

Article II – Formation of the contract

  1. Completing and submitting the reservation form, or making a direct booking through the reservation system on the website, serves to create a valid reservation; however, the provider may invite the applicant to cancel it within 1 hour of making the reservation, without giving a reason.
  2. The contract between the client and the provider is formed once the provider confirms the client's order for services, or upon expiry of the one-hour period referred to in point 1. In the order confirmation, the provider states the exact accommodation dates, the number of guests, the services ordered by the client, the total price for the services, and the payment terms.
  3. The client orders services from the provider in person, by phone, through the reservation system on the website, or through an intermediary platform (e.g. Booking.com, Airbnb).
  4. By concluding the contract, the provider undertakes to supply the client with services of the agreed scope and quality, while the client is obliged to pay the provider the agreed price for the services and to compensate for any damage caused in connection with the use of these services.

Article III – Payment terms

  1. The client is required to pay the provider the agreed price for the ordered services; this also applies to services which the provider supplied to third parties at the client's explicit request.
  2. If no price was agreed between the contracting parties for the ordered services, the client is required to pay the price for the services supplied as stated in the accommodation facility's price list in effect at the time the services are provided.
  3. Prices for services shown in the accommodation facility's online price list are final.
  4. Once the client's order is confirmed, the provider is entitled to require from the client a payment for the ordered services in the form of a deposit of up to 100% of the price of the client's ordered services, depending on the date of the booked accommodation.
  5. If the client fails to pay the first deposit within the deadline stated in the confirmation message with payment instructions, the client is deemed to no longer be interested in the provider supplying the ordered services, and the contract is thereby terminated from the outset. If the client fails to pay any further agreed deposit instalments, or any one of them, even after being asked to do so by the provider, the provider is entitled to withdraw from the contract. In such case, the provider is entitled to invoice a cancellation fee in the amount set out in the cancellation policy under Article IV, point 4, of these Terms.
  6. If the client shortens the period of accommodation, the provider has the right to charge the client the full amount of the agreed price for the entire agreed length of stay.
  7. Without the provider's prior written consent, the client is not entitled to set off any of their due or not-yet-due claims against the provider's claim against the client.

Article IV – Withdrawal from the contract, cancellation policy

  1. If a client who is a consumer concluded a distance contract with the provider, or a contract concluded away from the accommodation facility's business premises, under Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a contract concluded at a distance or a contract concluded away from the seller's business premises and on amendments to certain other acts, as amended (the "Distance Selling Act"), the consumer client is not entitled to withdraw from that contract without giving a reason where its subject is the provision of accommodation services other than for accommodation purposes, or services related to leisure-time activities, and the provider has undertaken to provide those services at an agreed time or within an agreed period (§ 7(6)(k) of the Distance Selling Act).
  2. Under § 7 of the Distance Selling Act, a consumer client has the right to withdraw, within 14 days of the provider confirming the client's order, from a contract whose subject is the provision of accommodation services, provided the reservation was made at least 30 days before the start of the stay. Withdrawal from the contract in such a case is free of charge.
  3. Where the contract is withdrawn from by a consumer client covered by point 1 of this article, or by a consumer client covered by point 2 of this article after the 14-day period has expired, the provider has the right to charge cancellation fees in accordance with the cancellation policy set out below.
  4. If the contract is cancelled (withdrawn from) by the client, the following cancellation policy applies:
    1. if the client cancels the contract 30 or more days before the day the services under the contract are due to begin, the provider is entitled to charge a cancellation fee of 20% (twenty percent) of the total price of the ordered services,
    2. if the client cancels the contract 15 to 29 days before the day the services under the contract are due to begin, the provider is entitled to charge a cancellation fee of 50% (fifty percent) of the total price of the ordered services,
    3. if the client cancels the contract 14 or fewer days before the day the services under the contract are due to begin, the provider is entitled to charge a cancellation fee of 100% (one hundred percent) of the total price of the ordered services.
  5. The provider is entitled to withdraw from the contract if:
    1. the client falls into default with payment of the previously agreed deposit, in which case the provider may withdraw from the contract no later than the moment this obligation is fulfilled by the client,
    2. circumstances arise for which the provider is not responsible (e.g. force majeure) and which make performance of the contract impossible,
    3. the services were booked using false, misleading or incorrect information about the client or other material facts,
    4. the client breaches and/or is in breach of the provisions of these Terms. In these cases, the client has no right to compensation.

These Terms are effective from 1 July 2026.